First Credit Union: First in Arizona - First in Service

Online Security

First Credit Union ("we", "our", or "us") collects only relevant personal information about or members and potential members ("you" or "your") that the law allows, or requires us to have to conduct our business. Personal information is collected from you at the time an application for credit union membership, a loan or share savings account is submitted to us, at the time transactions are conducted through our online banking services, and at the time you provide information via e-mail (including the name, e-mail address, and any other information on the e-mail header).

For your protection, we use a process called SSL (Secure Socket Layer) to secure online credit union sessions taking place on secure pages. SSL encryption converts our Internet secure page communication between you and us - from your password to your money transfer requests - into a string of encrypted characters. Only we and your computer can decode the information. This process safeguards your online credit union transactions from intruders. We will deny members using a browser that is not set up with SSL encryption access upon login.

Also, First Credit Union is registered with DigiCert, a digital signature company, insuring that when you visit our web site it will be the credit union's web site and not an intruder acting in our name.

For further information regarding our policies and practices for safeguarding non-public personal information about you please refer to our Privacy Policy.

We Are Looking Out for Your Security

First credit union is always looking out for the security of our members. We will never send you an unsolicited email or text message asking you for personal information. Never provide your personal information to links sent to you through email or text messages. Notify a first credit union representative immediately if you suspect someone may have your information.

Important Notices

We have received reports of text messages sent from a number in 516 area code asking for personal or account information about their First CU or other credit union account. These text messages are not coming from First Credit Union. Please be aware First Credit Union is always looking out for the security of our members. We will never send you an unsolicited email or text message asking you for personal or account information. Never provide your personal or account information to links sent to you through email or text messages. Notify a First Credit Union representative immediately if you suspect someone may have your information.

We have received reports of phishing emails being sent from what appears to be a NetTeller email address customer _service @cm.netteller.com with the subject line of NetTeller Watch Notice. These are "Phishing emails" trying to get members to click on the embedded NetTeller access link. These emails are not coming from NetTeller nor First Credit Union. It's recommended members NOT click on the link but rather delete the email message.

Protect Your Personal Information

First Credit Union is always looking out for the security of our members. We will never send you an unsolicited email or text message asking you for personal information. Never provide your personal information to links sent to you through email or text messages. Notify a First Credit Union representative immediately if you suspect someone may have your information.

Fraud Prevention Risk Management Service Information

First Credit Union works with a Risk Management Service that monitors card activity for possible fraudulent transactions in order to minimize risk and loss to our members and the credit union. A representative from the Risk Management Service will first attempt to contact you by phone during reasonable hours. If they are unable to reach you, they will send a message to the email that we have on file. This email message will include an incident number, that you’ll need when calling them to verify your transactions. They will never ask for personal information or card number. The number that you should see in the email message is 1-800-411-8498. However, you can also call the First Credit Union Phone Center at 480-831-2645 or 1-800-732-6986 toll-free outside the Phoenix area to verify the transactions with you and contact our card services department should further action need to be taken.

Enhancing Your Security Online

For your security we encourage you to peridocially change your NetTeller password. Please be aware to ensure a secure online banking experience, the credit union will prompt you from time to time to change your password, if you haven't already done so, as an enhanced security measure. Need assistance? Call us at 480-831-2645 or toll-free at 800-732-6986.

Don't Be a Victim of Fraud

Before you send money to a stranger ask yourself these questions. If the answer is "yes" to any question then you may be a victim of fraud.

  • Has someone told you you’ve won a prize or lottery and you need to send money to cover some fees?
  • Have you received a phone call or e-mail asking you to help get money out of a foreign country?
  • Has someone sent you a check and asked you to wire a portion of the funds back to them?
  • Is the money for a transaction you did not or cannot remember having initiated?

Contact your local police department if you suspect you may be a victim of fraud.

Fraud Information

It is important to us to help protect you from identity theft. There are many forms of identity theft and one common scam is known as "phishing". Phishing occurs when criminals attempt to defraud unsuspecting victims by creating forgeries of legitimate e-mails and websites. To shield your accounts from fraudulent activity, remember these best practices:

  • First Credit Union will never request that you update or give out personal information via e-mail
  • Exercise caution when it comes to e-mail messages threatening that your account has been suspended, deactivated or frozen or warning of unauthorized access to your account
  • Never give out your personal information to an unknown source. Especially if you have not initiated the interaction
  • Report any suspicious activity to the Federal Trade Commission

How to Report Fraud

FTC.gov

Learn how to safeguard your personal information and what to do if your identity is stolen.

AZ Attorney General

Get information on how to prevent and detect fraud.